Terms of Use

These Terms of Use (“Terms”) form a legally binding contract between you and Glance (“Glance,” “we,” “us,” or “our”) governing your access to and use of our website and AI Visibility Platform (collectively, the “Service”).

By creating an account, clicking “Agree,” or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case “you” refers to that entity.

You must be at least 18 years old and capable of forming a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements. The Service is not directed to children under 13, and we do not knowingly collect information from them.

The Service is intended for business use. We reserve the right to refuse access to anyone for any reason not prohibited by law.

Glance is an AI visibility and optimization platform that queries major AI models (including ChatGPT, Claude, Perplexity, Gemini, and Grok) to show businesses how they appear in AI-generated responses, scores their AI-readiness, and delivers actionable recommendations.

AI output is informational only. Reports generated by the Service consist of AI model responses and algorithmic scores. They do not constitute professional advice of any kind: legal, financial, marketing, or otherwise. You are responsible for independently verifying any information before acting on it.

We reserve the right to modify, suspend, or discontinue the Service (or any feature or part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

4.1 Registration

To access certain features you must create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your password and for all activity that occurs under your account. Notify us immediately at glancemetricszw@gmail.com if you suspect unauthorized access.

4.2 One account per person

Each account may be used only by the registered individual or entity. You may not share, sell, or transfer your account credentials to any third party.

4.3 Account termination by you

You may close your account at any time via your account settings or by contacting us. Closure does not entitle you to a refund of any prepaid fees except as set out in Section 5.

5.1 Free tier

We offer a free tier subject to usage limits (currently two analyses per month for unauthenticated users and five per month for free accounts). Free-tier limits may change at any time with notice posted to the Service. The free tier is provided “as is” with no service-level commitments.

5.2 Paid plans

Paid subscriptions are billed in advance on a monthly basis through our payment processor, Stripe. By subscribing, you authorize Stripe to charge your payment method for the applicable fee plus any taxes. All fees are in U.S. dollars unless otherwise stated. Subscription fees are non-refundable except as required by applicable law or as expressly stated below.

5.3 Free trial

Paid plans may include a free trial period. We will not charge you until the trial ends. You may cancel before the trial ends to avoid charges. We reserve the right to limit trial eligibility.

5.4 Automatic renewal

Subscriptions renew automatically unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period; you retain access until then.

5.5 Price changes

We may change subscription prices with at least 30 days' advance notice. Continued use after the price change takes effect constitutes your acceptance of the new price.

5.6 Refund policy

Except where required by law, all fees are non-refundable. If you believe a charge is in error, contact us within 30 days of the charge. We will investigate and, if we agree an error occurred, issue a credit or refund at our discretion.

5.7 Taxes

You are responsible for any sales, use, value-added, or similar taxes applicable to your use of the Service, other than taxes on our net income.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right;
• Submit false or misleading business information;
• Scrape, crawl, or systematically extract data from the Service without our written permission;
• Reverse-engineer, decompile, or attempt to extract source code from any part of the Service;
• Introduce malware, viruses, or other harmful code;
• Circumvent any usage limits, quotas, or access controls;
• Use the Service to build a competing product or service;
• Harass, threaten, or harm any person or entity;
• Use automated scripts to create accounts or submit analyses in bulk without our written permission;
• Misrepresent your identity or affiliation with any person or entity.

We may suspend or terminate your access immediately and without notice if we reasonably believe you have violated this Section.

7.1 Nature of AI output

Our Service queries third-party AI models and surfaces their responses. These responses are generated by independent AI systems that we do not control. AI-generated content may be inaccurate, incomplete, outdated, or biased. We make no representations about the accuracy, reliability, or completeness of any AI-generated output.

7.2 Analysis of third-party businesses

The Service allows you to analyze any business by name or URL. Reports reflect what publicly available AI models say about a business, not Glance's opinion. We do not endorse, defame, or make any independent representation about any business analyzed through the Service. If you are the owner of a business analyzed without your authorization and you believe a report contains false statements of fact, contact us at glancemetricszw@gmail.com.

7.3 No professional advice

Nothing in the Service constitutes legal, financial, marketing, medical, or other professional advice. Always seek the advice of a qualified professional before making business decisions.

8.1 Our IP

The Service and its original content, features, functionality, design, code, scoring methodology, and underlying technology are and will remain the exclusive property of Glance and its licensors. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.

8.2 Your content

You retain ownership of the business information you submit (“Your Content”). By submitting Your Content, you grant Glance a worldwide, non-exclusive, royalty-free license to use, process, store, and display Your Content solely to provide and improve the Service. You represent that you have all rights necessary to grant this license.

8.3 Feedback

If you submit ideas, suggestions, or other feedback about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free right to use that feedback for any purpose without compensation to you.

The Service integrates with third-party platforms including AI providers (OpenAI, Anthropic, Google, Perplexity, xAI), Supabase (database and authentication), Stripe (payments), and Resend (email). Your use of these integrations is subject to those providers' terms and privacy policies. We are not responsible for the conduct or content of any third-party service.

The Service may contain links to third-party websites. We do not endorse and are not responsible for any content, products, or services on those websites.

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described therein.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any AI-generated content is accurate, complete, or reliable. Use of the Service is at your sole risk.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you in full. In such cases, our warranties are limited to the minimum scope permitted by applicable law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GLANCE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

The limitations in this Section apply whether the liability arises in contract, tort (including negligence), warranty, strict liability, or any other legal theory, and apply even if a limited remedy fails of its essential purpose.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.

You agree to indemnify, defend, and hold harmless Glance and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or inability to use the Service;
• Your violation of these Terms;
• Your violation of any applicable law or third-party right;
• Your Content, including any claim that Your Content infringes or misappropriates a third party's intellectual property or other rights.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of such claims.

14.1 Informal resolution first

Before initiating any formal dispute, you agree to contact us at glancemetricszw@gmail.com and give us 30 days to resolve the dispute informally. Most concerns can be resolved quickly this way.

14.2 Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including questions about the existence, validity, or termination of these Terms, will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (available at adr.org), rather than in court.

The arbitration will be conducted in the English language. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class action waiver

YOU AND GLANCE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. YOU MAY ONLY BRING CLAIMS AGAINST GLANCE IN YOUR INDIVIDUAL CAPACITY.

14.4 Small claims exception

Either party may bring an individual claim in small claims court (where jurisdiction permits) instead of arbitration, so long as the claim remains in small claims court and proceeds only on an individual basis.

14.5 Opt-out right

You may opt out of the arbitration agreement by sending written notice to glancemetricszw@gmail.com within 30 days of first agreeing to these Terms. Your notice must include your name, address, and a clear statement that you opt out of arbitration. If you opt out, Section 15 (Governing Law) will govern dispute resolution.

14.6 Severability of arbitration clause

If any part of this Section 14 is found unenforceable, the remainder of this Section will continue in effect, except that if the class action waiver is found unenforceable, this entire Section 14 will be unenforceable.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. For any dispute not subject to arbitration under Section 14, you and Glance consent to exclusive personal jurisdiction and venue in the state and federal courts located in Delaware.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

16.1 By you

You may stop using the Service at any time. To close your account, visit your account settings or contact us.

16.2 By us

We may suspend or terminate your account or access to the Service at any time, with or without cause and with or without notice, including if we believe you have violated these Terms. Upon termination, your right to use the Service ceases immediately.

16.3 Effect of termination

Sections 7 (AI-generated content), 8 (Intellectual property), 11 (Disclaimer of warranties), 12 (Limitation of liability), 13 (Indemnification), 14 (Dispute resolution), 15 (Governing law), and 17 (General) survive termination.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top and, where practicable, notify you by email or prominent notice within the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the revised Terms, you must stop using the Service and, if applicable, cancel your subscription before the changes take effect.

Entire agreement

These Terms, together with our Privacy Policy and any additional terms you accept when using specific features, constitute the entire agreement between you and Glance regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

No waiver

Our failure to enforce any provision of these Terms will not be deemed a waiver of our right to enforce it in the future.

Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, internet outages, or acts of third-party platforms.

No third-party beneficiaries

These Terms do not confer any rights on third parties. Only you and Glance may enforce these Terms.

Questions about these Terms? Contact us at:

glancemetricszw@gmail.com